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Welcome To Cebridge Connections Internet Support

If you need technical assistance with your Cebridge Internet service, you've come to the right place! We have helpful articles and tips, a FAQ (Frequently Asked Questions) database, and news and information about the system. If there's an outage or slowdown, you can read about it here. Because this website is for customers, if you have any suggestions of things you would like to see added, or any other comments, please use the "Contact Us" link and let us know.

Be sure to look for the sub-menu on the right side of the Email Info page to see links to instructions for setting up email accounts, spam rules, and creating identities. There is also information on how to get to WEBMAIL and Account Management.

There is also a sub-menu on the right side of the Home Networking page with links to information about the settings your computer needs to connect to Cebridge High Speed Internet. Also, look for the links to help you choose the best option if you are thinking of setting up a home network and links to information about file sharing, DHCP configuration, router configuration and a whole lot more!

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Last 4 Cebridge news posts:

Hurricane Ike Update
Posted by: Support Team on 09-22-08

Huntsville, Lufkin and Nacogdoches, Texas, have been upgraded to "business as usual" - and we hope to upgrade Kingwood, Conroe, and Lake Conroe (plus other nearby communities) to that status later this week, assuming progress continues apace with the restoration of commercial power by the power companies in these areas.

Suddenlink repair crews made great progress over the weekend in Kingwood, Conroe, and Lake Conroe, the most severely damaged Suddenlink systems. Conroe and Lake Conroe are now at about 90 percent restored (i.e., 90 percent of customers should be able to receive Suddenlink service when electricity to their neighborhoods is restored). Kingwood is currently around 50 percent restored, with additional progress being made daily.

Hurricane Ike Update
Posted by: Support Team on 09-19-08

"Business as usual" conditions have been restored in all Ike-damaged areas of East Texas except Kingwood, Conroe, Lake Conroe, Huntsville, Lufkin, and Nacogdoches.

Suddenlink customer-care offices are open in all communities, except Lake Conroe. That office is expected to reopen Monday.

Suddenlink crews have used generators to provide power to conduct system tests and locate problems, even in the most severely damaged areas.

"Our people have done a great job finding creative ways to diagnose problems without having commercial power," said Texoma Region Vice President Todd Cruthird. "Our tests showed yesterday that, if full commercial power had been restored, about 85 percent of our customers across all affected areas would have been able to receive Suddenlink service. Our crews have repaired hundreds of drops [connections from customer locations to the Suddenlink network], along with downed fiber and cable."

Even with some power outages still affecting service, Suddenlink had restored service to about 95 percent of Lufkin customers, about 90 percent in Nacogdoches, and about 80 percent in Huntsville. On Wednesday and Thursday this week, crews repaired about 300 drops in Nacogdoches. Suddenlink is still powering some of its neighborhood nodes with generators until commercial power is fully restored.

In many of the hardest-hit areas, Suddenlink must wait for commercial power crews to complete their work before our crews can safely complete cable-system repairs.

Cruthird said he was proud of his team: "We've had a number of people tell us they appreciate the work by our staff, and in many cases, they've said our were the first trucks they saw in the affected areas."

He also lauded employee efforts to help their team, gathering groceries, diapers, and other supplies to send to their colleagues and families in the hardest-hit areas.

Suddenlink has also provided cable services to shelters in East Texas.

Cruthird said that he expected Suddenlink would be ready to return to business as usual in all areas in the next five days, assuming commercial power needs are met.

Hurricane Ike Update 4:00pm
Posted by: Support Team on 09-17-08

As of earlier today, commercial power was still unavailable in large portions of Kingwood, Conroe, Lake Conroe, and Huntsville. Other Suddenlink cable systems

Hurricane Ike Update 12:00pm
Posted by: Support Team on 09-15-08

While power-company crews are making steady progress, many of the Suddenlink communities impacted by Ike are still without power. Following is a status summary for the hardest-hit of our major cable systems in east Texas. As before, our crews are actively repairing damage where it has been deemed safe to do so and where they have been cleared to do so by local authorities.

Conroe: An estimated 100% of the community was without commercial power this morning. Physical assessment of fiber lines has been completed, with minimal damage identified. Physical assessment of non-fiber lines will continue and should be completed today.
Lake Conroe: As in neighboring Conroe, an estimated 100% of Suddenlink-served homes in Lake Conroe were without commercial power this morning. Physical assessments of damage are nearly complete, with approximately 30 locations identified so far where trees have fallen on fiber lines and are targeted for repair.
Kingwood: An estimated 90% of the community was without commercial power this morning. Suddenlink crews have completed their physical assessments of damage and identified several thousand feet of downed cable and fiber lines targeted for repair.
Huntsville: An estimated 80% of the community was without commercial power this morning. Suddenlink crews have completed their physical assessments of damage and identified several hundred feet of downed cable targeted for repair.
Lufkin: An estimated 75% of the community was without commercial power this morning. Suddenlink crews have completed approximately half of the physical assessment of damage and identified around 30 locations where strands are broken and targeted for repair.
Nacogdoches: An estimated 75% of the community was without commercial power this morning. Suddenlink crews have completed approximately three-fourths of the physical assessment of damage and identified several thousand feet of downed cable targeted for repair.

(Note: Most Suddenlink-served communities in Arkansas, Louisiana, Mississippi, and Missouri were operating normally this morning. Much of the Ike-inflicted damage in those areas was repaired over the weekend. Of the few Suddenlink systems in these states that are still recovering, the remaining issues are generally related to loss of commercial power, including Hot Springs Village, Ark., where an estimated 30% of Suddenlink-served homes are still without commercial power.)

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